How are recipients notified of the gift?

If a Recipient’s Choice meal is purchased, we will call them to notify them that a meal has been purchased. We can also email if that is preferred.

If a Gift Certificate is purchased, we will either mail or email the certificate depending on which method is selected by the sender.

How do I redeem a Gift Certificate?

You may redeem your gift certificate on the checkout page.  There is a link above the billing details section – ‘Have a Coupon or a Gift Certificate? Click here to enter your code’.  Click this link and enter your gift certificate number.  You may then click the certificate(s) when it appears in this area to apply to your total.

Do you deliver on the weekends?

Unfortunately, we are unable to deliver on the weekends, however we deliver Monday-Friday between the hours of 3pm & 6pm. For a weekend meal, we recommend delivery for Friday and reheating when you are ready to enjoy.

Do you deliver on holidays?

Unfortunately, we are unable to deliver on the following holidays:
New Years Day
Memorial Day
July 4
Labor Day
Thanksgiving Day
Christmas Day

What is the difference between shipping and delivery?

All out of state orders and some distant Georgia orders are shipped via FedEx Express. All local/Metro Atlanta orders are delivered via courier.

Can I substitute menu items?

Yes, you can design your own meal by changing side items. There may be an additional charge for substituting a deluxe item for a standard item.

What is your order cut-off time?

All orders must be ordered by 3pm the day prior to your desired delivery/pick-up date.

Are your meals ready to eat?

Our meals require reheating. Please follow the recommended reheating instructions that come with every meal.

Do you have to remove the plastic lid from the container prior to reheating?

Yes, the foil pans are oven/microwave safe, but the plastic lids must be removed before reheating in the oven.

Do I have to be home to accept delivery?

No, all meals are made fresh, refrigerated, and then delivered to your door in an insulated cooler bag. We do recommend that you are at home to accept delivery to insure the freshness of the meal by immediately storing the items in your refrigerator. If you are not home, your meal will be left for you.

What is the difference between Standard Meals & Deluxe Meals?

There is a difference in menu options, as well as, price. The Deluxe Meals are our upgraded menu options, and the Standard Meals are our more basic, home-style menu options.

Do you offer meals for those with dietary restrictions? ie: gluten free, low sodium, low fat, kosher style, vegan

With at least 48 hours notice we can design a meal to fit within your dietary needs.

If I have received a Standard Meal, may I add the additional charge and get a Deluxe Meal or a meal for more people?

Yes, we would simply need a credit card at the time of order for any additional charges.

Who do I contact regarding a charge on my credit card?

If you have a question regarding a charge on your credit card please feel free to contact us by phone to discuss @ 404-351-7171. If you dispute any charge with your issuing credit card company our merchant service company automatically charges us a $15.00 fee. Therefore if your dispute is our error we will absorb the fee; however, if the dispute is your error we will have to transfer that $15.00 fee back to you. Thank you for your understanding in this matter.

Are there any additional charges added to the cost of the meal?

Yes. Tax is applied to all orders other than gift certificates and out of state shipments. Delivery fees apply to all orders that are not picked up at our location. The delivery fee and tax is determined by the zip code the meal is being delivered to.