Shipping & Returns
Our meals and all other food products are always fresh and never frozen. Because of this, we only ship overnight or via a local courier. We are based in the Atlanta, GA and will use a courier service to deliver your order quickly. Once an order is placed, we will contact the recipient to inform them of our delivery window- this is done to ensure that someone is home or will be home shortly to receive the order. Unfortunately, we are unable to deliver on holidays.
|1. Orders shipped via FedEx must be placed by 5pm and require a 48hr notice.|
|2. Orders shipped via FedEx may be ordered 7 days a week and will be delivered Tue-Fri only by 5pm.|
|3. Orders shipped via a metro Atlanta courier must be ordered by 3pm (M-F)to be delivered the next business day. Local deliveries will be made between 3-6pm.*|
Return & Refund Policy:
In the event that you are unhappy with any part of your meal you can reach out to us at firstname.lastname@example.org or call Customer Service at 404.351.7171 . We ask that you Please do so within three (3) days of the date you received the unsatisfactory item. If related to ingredients or condition of a Meal , we may give you a credit for the individual ingredient or portion of the meal. We reserve the right, however, to require either the return of the unsatisfactory ingredient or meal , or a photograph of such, before any partial/full refund or credit will be issued.
* We Appreciate as much notice as possible. *
Our meals are chilled and placed in a re-usable cooler (FedEx deliveries) to allow the freshest delivery possible. Preparation instructions are also included for your convenience.
Overnight shipping charges are calculated online automatically based upon FedEX rates.
With respect to delivery of food products, Instead of Flowers acts as a bona fide purchasing agent of delivery services for our customer. As such, the point of sale for sales tax and risk of loss purposes occurs when your food is picked up by the delivery service at our location, 1331 Marietta Blvd, Atlanta, GA 30318. All sales are considered to be ‘free-on-board’ (FOB) shipping point.